Case Studies
CTS, is a large hardware vendor in Florida had multiple warehouses in the Orlando area, two warehouses in Nassau County, New York and a master distribution center in Singapore.
CTS catered for time-sensitive customers that had SLA's with leading banks, trading companies, government agencies, etc. These customers' always wanted everything in a rush. For customers in the proximity of the inventory, rush delivery would be executed by messengers; or where goods were to go via FedEx, it had to be ' rush-rush '.
The Given
During our need analysis we experienced a pandemonium. It was a high-pressure work environment and that built-up as the time for FedEx pickup grew closer. The pressure intensified because there had to be cross exchanges from other warehouses, if one item was in Singapore, the Singapore office had to ship out the goods. People were managing these orders in their heads, with confusing verbal orders to other warehouses - there were often slip-ups that caused aggravations with customers and the management.
The Needs
The critical need was a simple, intuitive system that the warehouse employees could use; homegrown systems were not able to cope. It had to be simple since the capabilities of managing each order differed by the employee. The system should be web based with system alerts for the managers.
Building the software
We designed the system as a password protected, browser based solution that could be accessed company-wide or via the Internet. The solution was hosted on the company servers and is designed to further integrate into the ACCPAC accounting and inventory system used by CTS, and the CTS website. At the rollout, the system was deployed in a manner that it invoked FedEx's online shipping system, it was operationally seamless and the shipping department could ship more in less time.
When an order comes in today via fax, IM, email or telephone, it is entered into the system. The system will determine the location of the inventory and send messages to the various centers. For example, the server was at the Lake Mary, Orlando warehouse, the monitor at the Sanford warehouse and the router was in Nassau County - the customer name, order number, the shipping & the payment mode would be flashed to all warehouses for shipment. Sanford would send the monitor to Lake Mary and when the order is assimilated, Lake Mary would ship out its portion as would Nassau County. The manager could see the completed order from anywhere he was.
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